Joanne Jacobs offers this as a reason why teachers quit:

Smart, motivated people — the sort we want teaching — won’t stay in jobs if they can’t make a difference.

Except it isn’t just teachers. Everyone wants to make a difference in their job, and millennials twice as much so. Your employees will be successful if you let them and empower them, and they’ll leave if you don’t.

Categories: Careers, Education, Employee Engagement
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New York Magazine has an excellent piece on organizational psychology, fitting the right personalities with the right roles, and what makes managers successful. One nugget:

In the same vein, another researcher reports that one law firm deconstructs its HR needs by personality traits. It insists on extremely bright employees who are also extremely insecure. “They want them to think that working really hard matters,” he explains.

Here’s the short version: managers shouldn’t be narcissistic assholes, except when they should.

As an aside, New York Magazine seems to have one or two awesome pieces a month, and then the rest is only OK. Once they get up to 3 or 4, I’m going to become a regular reader (and maybe a subscriber).

Categories: Business and Economics, Careers, Employee Engagement, Law, Managing, Matching Mechanisms
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After an experience at a restaurant, the Evil HR Lady says:

We don’t train our managers correctly. We don’t teach them what they, as the manager, should fix and what their employees should fix. Managers are scared to let employees have any power–for fear they’ll make the wrong decision. If your employees are poor decision makers, you should not have hired them in the first place. Hire good employees and let them do their work.

Customers want the person they’re dealing with to be able to fix their problems, not have to pawn it off on someone else. If your employees need to get management approval to improve customer experience, they’re wasting everyone’s time. Better to hire talented people, focus them on the customer, and trust them to make the right choices. Let managers manage, and trust the employees who handle your most precious asset, your customers, to make the right decisions, because if you don’t, your customers will leave for a company that does.

Categories: Business and Economics, Careers, Customer Engagement, Employee Engagement, Governance, Managing, Marketing
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